Nieuwe bussen en dienstregeling vanaf 14 december >>

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Forgotten to check out or checked in or out incorrectly

Forgot to check out? Did you check in or out incorrectly between different carriers? Then apply for a refund at uitcheckgemist.nl.

When travelling on account

Do you have a NS business card? Or NSflex? Then apply for a refund via the NS website.

Credit incorrectly debited from your OV-chipkaart?

Was credit debited while you have a free travel subscription? Or was too much credit debited while travelling? Fill in the form below to request a refund.
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