U-OV-update-13-maart

The first months of the new U-OV have not gone well. As a traveler, you too often faced canceled trips, delays, and an unpredictable schedule. Our drivers worked under great pressure because the timetable was unstable. Until now, we have not been able to improve this enough. We sincerely apologize for this.

We are still working hard to make U-OV more predictable and reliable. Therefore, we will implement several changes soon in two areas: Utrecht Inner (Utrecht and immediately surrounding municipalities) and Utrecht Outer (Amersfoort and the western and eastern parts of the province).

U-OV Compensation
Due to the frequently unpredictable timetable, we are temporarily expanding our 'compensation for delay or cancellation' scheme. We understand it's frustrating when your trip takes much longer than planned or does not go at all, especially if this happens often. This temporary scheme applies to trips from March 1 to May 31, 2026. More information can be found here.

From Sunday, April 5 – Utrecht Outer – adjusted schedule
Due to a shortage of drivers and complex schedules, too many trips are still canceled. Particularly at the depots in Amersfoort and Wijk bij Duurstede, this regularly causes gaps in the timetable. This is inconvenient for you as a traveler because a trip sometimes cancels unexpectedly when you counted on it.

From April 5, we will temporarily adjust the timetable on several bus lines in Utrecht Outer. This reduces the pressure on our drivers and equipment. On certain lines, buses will run less often: about 9% fewer buses in total. We expect this will restore a reliable timetable.
Below you will find an overview of all bus lines where we adjust the timetable. The changes mainly affect city lines in Amersfoort and bus lines toward Wijk bij Duurstede. These lines currently have the most cancellations.

Although we will run fewer services now, Utrecht Outer will still have about 5% more buses than in 2025. The lines below will also not run less frequently than in 2025.

Line	Description
2	The bus runs every 15 minutes during rush hours and every 30 minutes in the evening
3	The bus runs every 15 minutes during rush hours and every 30 minutes in the evening
8	The bus runs every 30 minutes during rush hours
9	The bus runs every 30 minutes during rush hours
15	The bus runs every 30 minutes during rush hours
17	The bus runs every 10 minutes during rush hours
19	The bus runs once an hour between 10:00 and 15:00
56	The bus runs every 30 minutes in the morning rush
70	Between Hilversum and Soest, the bus runs every 30 minutes all day. Between Soest and Amersfoort, it runs every 30 minutes from 19:00 until the last service
82	The bus runs three fewer trips daily in both directions
307	The bus runs every 15 minutes during rush hours
341	The bus runs every 7.5 minutes in the morning rush and every 10 minutes in the afternoon rush. Between 19:30 and 22:00, the bus runs every 30 minutes
350	The bus runs every 7.5 minutes during rush hours. In the afternoon, it runs every 15 minutes
376	From 19:00 to 23:00, the bus runs every 30 minutes between Amersfoort and Bunschoten-Spakenburg
380	The bus runs only during rush hours and does not run between 10:00 and 15:00

This reduction is temporary. Once the timetable can be run reliably and stably again, and problems are under control, we will increase services back to the agreed level.

Utrecht Inner and Utrecht Outer

Yellow: Utrecht Inner - Orange: Utrecht Outer.

Step by step forward
We will continue to take necessary steps to make our services more reliable in the coming period. As the schedule stabilizes, we can also work on improving and gradually expanding the U-OV timetable.

Want to stay informed about these developments? Keep an eye on this website or subscribe to the U-OV newsletter.