Has your item been found?
Then you can collect it from the service shop in Amersfoort or the service shop at Utrecht Central Station. Please bring a valid ID.
Serviceshop Utrecht Centraal
Stationshal 11a
3511CE Utrecht (Jaarbeurszijde Utrecht CS)
ILost-page U-OV Utrecht
Serviceshop Amersfoort
Stationsplein 109
3818LE Amersfoort (busstation)
ILost-page U-OV amersfoort
Quick links
- Customer service
- Lost and found
- Contact
- Complaints and compliments
U-OV lost and found
Did you lose something on a U-OV bus, community bus or tram? We may have found it. We put all U-OV lost and found items on iLost. Search iLost to see if your item is there.
How does iLost work?
Most found items appear on iLost within 7 days. Sometimes it can take a little longer. Can you see your item? Tell us through iLost that it belongs to you. We will ask you a few questions to check this. After that, you can collect your item or have it sent to your home.
If your item is not on iLost after one week, it is unlikely that we found it.
Where can I collect my lost item?
If we found your item, you can collect it from one of our service shops. Bring a valid ID with you.
Utrecht Central Station
U-OV Service Shop
Stationshal 11a
3511 CE Utrecht
Jaarbeurs side of Utrecht Central Station
Amersfoort Central Station
U-OV Service Shop
Stationsplein 109
3818 LE Amersfoort
Bus station
Can customer service check my lost item?
No. U-OV customer service cannot access the iLost system. Please use iLost to check if we found your item.
Lost property is registered on iLost by our colleagues at various locations. If your belongings are found, they will be visible there as soon as possible.
Please note that our Customer Service team does not have access to this system and therefore cannot help you track down your belongings.
It is not possible to receive compensation if you lose an item or valuables at the station or on a (community or neighbourhood) bus or tram. U-OV cannot be held liable for lost items.
