Go to

U-OV App

Read more about the U-OV app
You can also search for “U-OV” in the App Store or Play Store.
With the U-OV app, you have up-to-date travel information at your fingertips. You can track delays, disruptions and the live location of your bus and tram. Save your favourite stops, view promotions and easily purchase an e-ticket.

U-flex: flexible transport in Utrecht

With U-flex, you can book public transport in the province of Utrecht. U-flex does not have a fixed timetable. You book a journey from one U-flex stop to another at a time that suits you.

When possible, you share your journey with other passengers travelling in the same direction. The bus follows a route that fits the passengers who have booked. You can book U-flex in the U-OV app or by phone.

How does U-flex work?

U-flex is public transport that you book before you travel. Instead of following one fixed route, the bus travels between the stops booked by passengers.

Other passengers may join your journey if they are travelling in the same direction. This means your route may change slightly.

Do you need to change to a train or tram? Tell us when you book. We will take your connection into account.

U-flex only runs when someone has booked a journey.

Book U-flex

You can book U-flex in two ways:

in the U-OV app for Android or Apple;
by phone on 0900 – 835 39.

Book at least 1 hour before departure. You can book up to 28 days in advance.

About 20 minutes before departure, we will send you your final pick-up time.

Do you use a wheelchair or need extra help? Tell us when you book. We will make sure the right vehicle is available.

When does U-flex run?

U-flex runs every day:

Day	Times
Monday to Friday	06:00 – 00:30
Saturday	07:00 – 00:30
Sunday	08:00 – 00:30

A journey can start as late as 00:30.

Travel with a subscription, student card or discount

Do you have an active student travel product on your OV-chipkaart? You can travel free with U-flex.

Do you have an age discount on your personal OV-chipkaart or bank card? You also get this discount with U-flex.

Children up to 3 years old travel free. Children from 4 to 11 years old travel free with an adult. Remember to book a seat for every child.

See how children up to 11 years travel free

Where does U-flex run?

U-flex runs in several parts of the province of Utrecht. Choose your area to see which stops you can travel between.

How much does the U-flex cost?

The price depends on where and how you pay.

Pay in the U-OV app

If you book and pay in the U-OV app, you pay a fixed amount to start your journey and an amount for each kilometre you travel.

You can pay with iDEAL.

Pay in the U-flex bus

If you book by phone or pay in the bus, you can check in and out with your OV-chipkaart or bank card.

You then pay a fixed price for your journey. The price depends on the U-flex area. Subscriptions and discounts may also apply.

Please note: you cannot pay in the vehicle for U-flex De Ronde Venen. You must book and pay in the U-OV app.

U flex area	Standard price	Price with discount
Bilthoven	€ 2,30	€ 1,52
Maartensdijk- Lage Vuursche	€ 2,30	€ 1,52
Westbroek- Tienhoven	€ 2,30	€ 1,52
Houten en Schalkwijk	€ 2,90	€ 1,91
Vijfheerenlanden West	€ 4,-	€2,64
Vijfheerenlanden Oost	€ 2,30	€ 1,52
Maarssen- Utrecht Noordwest	€ 2,90	€1,91
Vleuten- Haarzuilens	€ 2,30	€ 1,52
Soesterberg- Huis ter Heide	€ 2,30	€ 1,52
Austerlitz	€ 2,30	€ 1,52
Woerden-Linschoten	€ 2,30	€ 1,52
De Ronde Venen	€ 2,30	€ 1,52

General questions

Yes, if you travel with a personal public transport chip card and are entitled to an age discount, or if you have activated the age discount on your debit card, you will also receive an age discount on U-Flex.
When planning your trip, U-flex takes your transfer into account. In case of a delay, U-flex waits up to 5 minutes. Sometimes the driver may wait longer if this does not cause any inconvenience to other passengers. If you miss your ride due to a delay, you can make a new reservation.
A maximum of 5 passengers and 1 wheelchair user can travel. Are there more passengers? Then we will deploy an additional vehicle. In Woerden and Mijdrecht, 8 passengers can travel.
Yes, all U-flex buses are equipped with seatbelts. So you can travel safely and comfortably!
Yes, if your student travel rights are active on your OV-chipkaart, you can travel free with U-flex.
Yes, of course. Please indicate when booking that you are traveling with a wheelchair. We will then provide a suitable vehicle. The driver will assist you with boarding and exiting.
Yes, it can. We always consider your transfer preference.
Don't worry. The driver knows you want to board and will wait until the scheduled time. Just make sure to be on time, especially if other passengers need to catch a connection.
Children aged 4 to 11 travel free when accompanied by an adult. Children up to 3 years always travel free on public transport. A maximum of 3 children aged 4 to 11 can travel free per adult. Note: you must book a ticket for each child.
We create a schedule that considers all travelers as much as possible. The driver will not arrive any earlier than the agreed time. You will be picked up no more than 15 minutes later than the time you specified.

Payment

When booking by telephone, you pay in the vehicle by checking in and out with your public transport chip card or debit card. Are you booking via the U-OV app? Then you can pay with iDeal.
Yes, you can pay with iDeal in the U-OV app.
Do you check in and out with your payment card? Then you can request a claim overview in the OVpay app. If you travel with your OV-chipkaart, you can request a travel data overview via OV-chipkaart.nl.
No, you only pay the boarding fare once. This also applies if you transfer to or from another bus or tram.
Prices can be found here.

Booking

Reservations can be made via the U-OV app or by telephone. Both options are available.
You must book at least 1 hour before departure. Earlier bookings are also possible: up to 28 days in advance. Approximately 20 minutes before departure, you will receive a message with the definitive times.
Can't make it for the ride? You can cancel up to 60 minutes before departure in the U-OV app or by calling 0900 – 835 39 (standard call charges apply).
Only if you are traveling with someone who has a reservation and there is still space available. Note: if there are no reservations, no vehicle will run.
Yes, you will be able to, both through the app and by phone.
We try to combine trips to keep costs low. That’s why you might be picked up a bit earlier or later than you indicated. You will always receive a message 20 minutes in advance with the definite times.