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General terms of transport

Our services are subject to the general terms and conditions for urban and regional transport. 

Travel information
U-OV Travel Guidelines

Bus rules Utrecht: travel safely with U-OV

A good journey is not only about rules. It is also about respecting other passengers and our staff. These bus rules in Utrecht help everyone travel safely and comfortably on U-OV buses and trams.

Want to know what you can bring with you, such as a folding bike, wheelchair or scooter?

See what you can bring in the bus and tram

Reisregels

Travel with a valid ticket

You need a valid ticket for every journey. Remember to check in and out.

Some tickets, such as a personal OV-chipkaart with a subscription, are in your name. Our staff may ask to see your ID during a ticket check.

Can I eat or drink on the bus? 

You may not eat or drink on U-OV buses and trams. You may drink water from a bottle. This helps us keep buses and trams clean for everyone.

Can I smoke or vape on the bus? 

No. You may not smoke or vape in a U-OV bus or tram. Smoking and vaping is also not allowed at stops and on platforms.

Keep your feet off the seats

Keep your feet on the floor. This keeps the seat clean for the next passenger.

Put your rubbish in the bin 

Please put your rubbish in the bin. This helps us keep buses and trams clean.

Keep the volume low

Use earphones when you listen to music, watch videos or play games. You can make a phone call, but keep your voice low so other passengers are not disturbed.

Ask before taking photos or videos

Not everyone wants to be photographed or filmed. Always ask for permission before taking a photo or video of another passenger or member of staff.

No alcohol or drugs

You may not drink alcohol or use drugs in U-OV buses and trams, at stops or on platforms.

Can I take a bike on the bus? 

You cannot take a regular bike on a U-OV bus or tram. You may take a folding bike without a motor if you fold it before you get on.

Tickets and fines

You need a valid ticket when you travel. If you cannot show a valid ticket and ID when needed, you can get a €70 fine.

You can also choose to pay €50 immediately by debit card. This is called a single-journey ticket for passengers without a valid ticket. If you choose this option, you cannot appeal later.

Do you think your fine is not correct? You can appeal through the U-OV operator that gave you the fine: Keolis or Transdev.

Appeal your fine Keolis
Appeal your fine Transdev

Tips for an easier journey

  • Raise your hand when your bus arrives. This lets the driver know you want to get on.
  • Is it dark? Use the light on your phone so the driver can see you. Do not shine the light at the driver.
  • Give passengers space to get off before you get on.
  • Give your seat to someone who needs it more, such as an older passenger, pregnant passenger or someone with a disability.
  • Let children sit down during the journey when possible.
  • Have your ticket or card ready when you get on and off.