Get 1 month’s subscription fee refunded 

Did you have one of these annual passes in 2026?

  • U-OV Gemak City
  • U-OV Gemak Region
  • U-OV Ster
  • Syntus Utrecht Ster

Then you will get 1 month’s subscription fee refunded. We are doing this because of the cancellations and delays in recent times.


How do you apply for compensation?

Fill in the form 'Compensation annual pass holders' on our customer service page.

For your application we need:

  • your OV-chipkaart number;
  • proof of payment for your pass.

Proof of payment could be a copy or screenshot of a bank statement showing the payment.
Does your application meet the requirements? Then we will transfer the amount of 1 month’s subscription fee to your account.

Conditions

  • You had in 2026 an annual subscription for U-OV Gemak Stad, U-OV Gemak Regio, U-OV Ster or Syntus Utrecht Ster.
  • The subscription may have ended by now or may still be active.  
  • You have not previously terminated the subscription and received a refund for it.
  • Complete the form by 12 12 December 2026.
  • Compensation may be requested a maximum of once per annual subscription. 
  • The OV-chipkaart number on the application must belong to the annual subscription for which you are requesting compensation.