Update-15-mei-Stap-voor-stap-vooruit

All our travel information
- U-OV services
  We offer various types of transport. Each has its benefits, all with the same goal: to help you travel comfortably and safely.
- Travel planner
  Easily plan your route from A to B with the U-OV app or with the travel planner.
- Travel guidelines
  To make sure everyone’s journey is safe and pleasant, we’ve listed the travel guidelines for you.
- Travel maps
  View the busmaps here, valid from 14 december 2025
- Line brochures
  View the line brochures for the routes in Utrecht here
- Disruptions and diversions
  Here you’ll find an overview of all current service disruptions and diversions
- U-OV app
  Easily plan your journey from A to B by train, bus, tram, metro or ferry anywhere in the Netherlands!
- U-OV flex
  Easily book your bus in Utrecht with U-flex.
- Park+Ride
  Do you want to park your car cheaply in Utrecht and travel quickly to the city centre? Then use Park+Ride Utrecht.
- Community and Neighborhood Bus
  Besides the regular bus and tram lines, there are even more ways to travel from A to B.
- Nightline
  Going out in the evening in Utrecht, Amsterdam or Amersfoort? Then you don’t have to worry about how you’ll get home.
An overview of all travel fares.
- Subscriptions and products
  Travel across the entire province of Utrecht with U-OV products.
- E-tickets
  You can purchase your e-ticket within the U-OV app.
- OVpay
  Travel by checking in and out with your bank card, credit card or your wallet on your smartphone.
- OV-chipcard
  With the special public transport OV-chipcard you can travel across all forms of public transport.
- Promotions and special offers
  Read more about our deals for travelling to events, during (bank) holidays or other temporary deals.
- Children up to 11 years
  Children up to 11 years travel free on our buses and trams when accompanied by an adult aged 18 or older.
- Webshop
  Buy your tickets and subscriptions here.
- Public transport for low-income residents
  An affordable subscription for people on a low-income.
- U-OV Max
  With U-OV Max, you can easily travel on all U-OV buses and trams in the province of Utrecht.
- Rates
  View the 2026 rates here.
An overview of how to contact us
- Lost and Found
  Have you lost something on one of our buses? We are happy to help you recover your belongings.
- Contact
  Get in touch with us.
- Complaints or compliments
  Do you have a complaint, tip, or compliment about our service? We are happy to assist you.
Everything about accessible public transport
- What can you bring
  Under certain conditions, you can bring your scooter, pets or a bicycle on the bus.
- Navilens
  No asking for help. No searching. Just travel independently. Read how here.
- Travel assistance
  Special assistance can be offered at Utrecht Central Station as well as in Amersfoort and surrounding area.
- Travelling with a mobility aid
  Which mobility aids are you allowed to bring on the bus?
- Sunflower Lanyard
  You can wear the Hidden Disabilities Sunflower lanyard to indicate that you find travelling by public transport more difficult.
Same name; new and improved service
- Welcome to the new U-OV
  Travelling by bus and tram should be easy: safety you can feel, expertise you can trust and service that just works.
- Pers
  Are you a journalist with a question about U-OV? Please contact our spokespersons.

Current Situation and Result of Adjusted Schedule
By easing pressure on drivers, buses, and the power grid, we bring more calm to bus transport and ensure more reliable U-OV service. We have applied the approach of running slightly fewer buses since early April in Utrecht Outside and from early May also in Utrecht Inside. This new approach brings improvements. There is enough power for the number of buses running and schedules have been simplified. Almost all new buses have been delivered and are charged as planned. As a result, more buses run on time. Trip cancellations have dropped to 5-6% in Utrecht Binnen and 2% in Utrecht Buiten. We continue to work on lowering this further. Fortunately, more passengers are choosing U-OV again. In April, more people traveled with our buses and trams than in April 2023.

Looking Ahead
Our goal is clear: a reliable schedule for you as a traveler. We work hard on this every day. The shortage of drivers and high absenteeism still require extra attention. In the coming period, we will take necessary steps to make our service more reliable. Once achieved, we will gradually expand the schedule.

Money Back for Delays and Cancellations
If your journey takes longer than planned or is canceled, we want to remind you that the 'Money Back for Delay and Cancellation' compensation is temporarily extended. More info is available here.

Stay Informed
Want to stay updated on these developments? Keep an eye on this website or subscribe to the U-OV newsletter.

More Information
You can find detailed improvement plans and state memos on the website of our client, the province of Utrecht.

Utrecht Binnen and Utrecht Buiten Concession Map U-OV 2026 Yellow: Utrecht Binnen - Orange: Utrecht Buiten.