Frequently asked questions

• What is OVpay?

  OVpay is the new way of checking in and out on public transport. You can travel using your debit card, credit card, mobile phone or an OV-pas. Want to know more? Visit the OVpay website.

• Is it possible to connect a U-OV Dal Vrij subscription to my OV-chipcard?

  Unfortunately, no. This subscription can only be connected to a bank card, credit card or contactless payment card on your smartphone. When available, the new OV-pas will also be able to be used to travel with this subscription. 

• Where and when can I travel with U-OV Dal Vrij?

  U-OV Unlimited Off Peak is valid on all U-OV daytime lines, from the start to the end of the timetable. Night lines are not included. This subscription is valid on lines 90 and 395 operated by U-OV, but not with Qbuzz.

  Valid during:

  Off-peak hours 

  • Monday to Friday: 09:00–16:00 and 18:30–06:30 the next day

  Weekend 

  • From Friday after 18:30 until Monday 04:00

  Also valid on public holidays

  Not valid during: 

  Peak hours 

  • Monday to Friday: 06:30–09:00 and 16:00–18:30
• Can U-OV Dal Vrij also be used on the new OV-pas?

  Yes, you can.

• Can I add U-OV Dal Vrij to my digital card?

  Yes, you can, but please be careful. Banks regularly renew digital cards automatically to prevent fraud. You won’t notice this yourself, but when this happens, the travel product is no longer linked to your chosen card. 

  Check regularly whether the discount is still being applied – you’ll see this reflected in your travel costs. Want to be sure you always travel with the product? Then link it to your physical debit or credit card. 

• Can I switch between my physical debit card and my mobile payment card?

  No. U-OV Dal Vrij is linked to one card. A physical card and a mobile payment card are not the same, even if they are linked to the same bank account. So when buying any subscription, you’ll need to decide which card you want to use for travel.

• Moet ik het U-OV Dal Vrij op mijn betaalpas laden?

  No. After purchase and linking, U-OV Dal Vrij is activated automatically. 

• How does U-OV Dal Vrij work with age-based discounts?

  Are you under 12 or over 65 and do you receive an age-based discount on your card? Then with U-OV Dal Vrij you only receive age-based discount on your peak-hour journeys. For your off-peak journeys, you pay the fixed amount of € 30,00 per month. 

• I’ve already paid for my subscription – do I still need to check in and out?

  Yes, even with an unlimited travel subscription you must always check in and out. If you don’t, you may receive a fine.
  
  

• What is the validity period of U-OV Dal Vrij?

  U-OV Dal Vrij starts on the date of your choosing. For example, if you start on the 12th of February, your pass will be valid until the 11th of March. Your Unlimited Off Peak subscription will automatically renew each month. You must cancel it yourself if you no longer want to use it. You can do this easily via your my U-OV account.

• How do you add an OVpay travel product to your debit card?

  To add an OVpay product to your (digital) debit card, first travel once with that (digital) card. Use the payment reference for that journey to validate your debit card. The next steps are as follows:

  Step 1. Go to mijn.u-ov.nl and click on Request account. Do you already have a U-OV account and have you added your debit card? Then go to mijn.u-ov.nl and proceed to step 8.

  Step 2. Enter your details, accept the terms and conditions and click on Next.

  Step 3. Continue to enter your details. Have you filled in everything? Click on Create account.

  Step 4. Your request has been confirmed. We have sent you an email. Click on the link in that email and confirm your account.

  Step 5. Select Add debit card.

  Step 6. Indicate whether you have already travelled with the (digital) debit card on which you want to put the travel product. To add it, you will need to use the payment reference for that journey. This will validate your debit card.

  Step 7. Enter the details of the journey you made with your (digital) debit card. The journey must have taken place no more than 30 days ago. You can find the details on your bank statement. The payment reference always starts with “NLOV”. You will use this together with the journey price to validate your debit card. Have you travelled with both your physical card and your mobile card? If so, please check carefully which payment number you select. Have you filled in everything? Click on Add debit card.

  Step 8. Your (digital) debit card is now in your account! You can now travel automatically for up to €10 per day on all U-OV buses and trams. If you travel less, you pay less. Would you like to add more products? Click on Products.

  Step 9. Click on Order now for the product of your choice.

  Step 10. Give your debit card a name and agree to the terms and conditions. Then click on Confirm order.  

  Step 11. Check your details and click on Confirm order.

  Step 12. You will receive a thank you message for activating the product.

• How do I add an OVpay travel product to my child's payment card?

  To add an OVpay product to your child's (digital) payment card, first make a trip with that (digital) card. Use the payment reference of that trip to validate your payment card. The following steps:

  • Step 1. Go to mijn.u-ov.nl and click Request Account. If you already have a U-OV account, go to mijn.u-ov.nl and proceed to step 5.
  • Step 2. Fill in your details, accept the terms, and click Next.
  • Step 3. Complete your information. When done, click Create Account.
  • Step 4. Your request is confirmed. We sent you an email. Click the link in that email to confirm your account.
  • Step 5: Log in and go to your Profile Data. Here you can add a profile for your child. Fill in your child's details. 
  • Step 6. Then choose Add Card.
  • Step 7. Indicate whether you have already traveled with the (digital) payment card on which you want to add the travel product. You'll use the payment reference from that trip shortly to validate your payment card.
  • Step 8. Enter the details of the trip you made with your (digital) payment card. The trip can be at most 30 days old. You can find these details on your bank statement. The payment reference always starts with ‘NLOV’. Use it along with the trip price to validate your payment card. If you traveled with both your physical and mobile card, make sure to select the correct payment number. When done, click Add Payment Card.
  • Step 9. Your (digital) payment card is now in your account! You now automatically travel for up to €10 per day on all U-OV buses and trams. If you travel less, you pay less. Want to add more products? Click Products.
  • Step 10. Click Order now on the desired product.
  • Step 11. Name your payment card and agree to the terms. Then click Confirm Order.  
  • Step 12. Check your details and click Confirm Order. 
  • Step 13. You will receive a thank you for activating the product.
• Is there a cancellation notice period for U-OV Dal Vrij?

  In principle, you can cancel your subscription up to one day before the start date of the new subscription period.

  Please note: the monthly subscription fee is debited approximately seven days in advance. If you cancel after this time, the direct debit cannot always be stopped. If this applies to you, you will receive the debited amount back via a credit note. As a result, some time may pass between cancelling and receiving the €30 back.

  How long does it take to process?
  Once you’ve cancelled, we’ll get to work on terminating your subscription and, if necessary, refunding the amount. This process may take some time. Tip: please submit your cancellation as early as possible so that we can process it in good time.